Cape Fear Air, Electric, & Plumbing
Review Summary
- Positive experiences: Professional, courteous, knowledgeable, efficient, reliable, trustworthy, responsive, and on-time service.
- Services: HVAC installation, repair, and maintenance (including heat pumps and furnaces).
- Staff mentioned: Tom, Max, Robert, Parker, Hayden, Phillip, Eric, Tori, James.
- Key features: Fair prices, thorough cleanup, service plans, excellent customer support, clear explanations, and good warranties.

Reviews
View All on Google4.9
(1160 reviews)
Kevin Cabanas
October 18, 2024
Professional service and fair prices. Had them replace my upstairs heat pump 2 years ago, went smoothly. Just had them replace my big downstairs HVAC system. Tom & Max did a nice job with the install and were very courteous and professional. Thanks.
Jeffrey Farr
Highly recommend Cape Fear Air. They responded immediately to my emergency heating issue. Tom the technician was very professional and explained the problem clearly. Robert the salesperson took the time to understand my needs and helped me choose the most efficient HVAC system for my home. Parker and Hayden the installation crew are knowledgeable and efficient. They cleaned up thoroughly after installing my new furnace, leaving no mess behind. I've been using them for years and always receive excellent service, they are reliable and trustworthy.
Patty Nunnery
Cape Fear has installed 2 units for me over the last 30+ years. They offer service plans to make sure my unit runs at its best. They call to remind me for my services. They are affordable, quick, and super friendly. Phillip did a great job checking my unit this week.
Cayman S
January 15, 2025
Excellent customer support. The technicians are professional and explained the work that was performed. Also the company is very responsive to requests for service. With a great warranty on my system. A very good company that I would gladly recommend.
william stanback
We had to have a new unit installed recently. I wanted to let you know that we were very satisfied with your service. First we had our old unit serviced and your service people came out in the snow. Then your consultant, Eric, was great in arranging for the installation. Which brings us to the men, Tom and Tori, who did the work, they were great and worked all day on our new unit. We appreciate your service.
Rafael James
The crew that Cape Fear Air sent out to service our unit were very professional and first-rate. Tom and Max were prompt, thorough, and answered all the questions we had. I would not hesitate to call on them again.
Jim Roos
James performed maintenance on our heat pumps. He was on time, courteous, efficient and kept us informed regarding his progress. It was a rainy day and I was impressed that he put on shoe covers every time he came in the house. He also explained his findings when he was finished. We have been very happy with Cape Fear Heating and Electric.
Charles Johnson
October 8, 2024
Cape Fear Air, Electrical & Plumbing provided me the best service for my unit twice per year. On time and customer friendly and my unit have not had any major problem. Thank you so much for great service.